Privacy Policy

Welcome to www.3amtherapy.com . Privacy is extremely important to us, so we have taken several steps to protect your privacy.

This privacy policy describes the way that we use and collect your data. Please review this policy carefully and in its entirety. If you have questions about this policy, then please contact us at admin@3amtherapy.com

You may not use www.3amtherapy.com if you do not agree to be bound by this Privacy Policy; you understand that www.3amtherapy.com can change this privacy policy by posting changes to this Web site. Your ongoing use of www.3amtherapy.com indicates that you accept any changes to the Privacy Policy.

Personal data is information that can be used to identify you as an individual.

By registering on the www.3amtherapy.com service, you agree:

  • To comply with the terms and conditions of this Privacy Policy, and
  • That www.3amtherapy.com may process (i.e., collect, use, etc.) your Personal Data as described in this Privacy Policy or the Terms of Service.
  • Personal Information Defined: www.3amtherapy.com considers “Personal Information” to include information that alone or when in combination with other information may be used to readily identify or contact you, such as: name, address, email address, or phone number. www.3amtherapy.com does not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.

    Communications with www.3amtherapy.com : If you engage in a communication with www.3amtherapy.com related to its Counselling Platform or its Sites using www.3amtherapy.com websites’ chat, email, voice or other communication products or services made available to you by www.3amtherapy.com , or if you engage in a pre- or post-interaction survey (“Survey”) related to any such communication, you may voluntarily provide, or otherwise be asked to provide, Personal Information such as your name, contact information and other information to facilitate service. By providing Personal Information and other information via www.3amtherapy.com ’s communication products or services, you consent to www.3amtherapy.com collecting and processing such information for the purposes outlined in this Privacy Policy.

    Browser Information and Usage Information: We log web browser information (e.g., Internet Protocol addresses and browser types) and other usage information from www.3amtherapy.com ’s Sites and its Listening Platform such as page view tallies, time spent on each page, geographic location information, page browsing information, subject matter browsing information and operating system information. If a Member or User is using a mobile or other portable device to visit or access www.3amtherapy.com ’s Site its Listening Platform, we may collect hardware information related to the device used by the Member or User. Your browser may be set to limit or prevent any of the browser information described above from being transmitted. www.3amtherapy.com may allow Members to sign in to its Listening Platform and/or enroll as a Member by using the sign-in credentials used by such visitor on a third party social media website (e.g., Facebook). By signing in or enrolling using the third party website’s credentials, the Member consents to www.3amtherapy.com collecting and maintaining the information provided via such third party website. www.3amtherapy.com is not responsible for the privacy practices of any third party website.

    Requests for Information, News and other Content: When you sign up to become a Member or a Counsellor/Therapist, you may sign up to receive information, news and other content related to new and existing products and services related to www.3amtherapy.com ’s Sites, www.3amtherapy.com ’s Listening Platform and events and other information related to the platform that may be of interest to you. You may also sign up to receive information, news and other content from third parties whose services and/or products we believe may be of interest to you. You will be asked to provide Personal Information, such as contact details and other information, relevant to delivering such news and information. We maintain all such information.

    Technical Support Requests: If you need technical support related to www.3amtherapy.com ’s Sites or www.3amtherapy.com ’s Listening Platform, you will need to complete a form for the purposes of defining and clarifying your technical support request. When submitting a technical support request, you will be asked to provide Personal Information, including an email address and a description of the issue. We maintain copies of all technical support requests and other information submitted with or related to such requests.

    Counsellor Applicants: If a visitor wishes to apply to be a Counsellor/Therapist on www.3amtherapy.com ’s Listening Platform, the visitor will be required to submit Personal Information as requested. Any information supplied by or on behalf of a visitor for purposes of becoming a Counsellor/Therapist will be maintained by www.3amtherapy.com as well as third party affiliates and other third parties. Please note that www.3amtherapy.com may have additional privacy terms that apply to Counsellor/Therapist. Such terms will be made available when an applicant applies to be Counsellor/Therapist when an applicant otherwise accesses his or her account.

    Browser Information and Cookies: We use browser information, cookies and pixel tags to determine whether a communication service or marketing material should be deployed on your browser when you are visiting www.3amtherapy.com ’s Site or using www.3amtherapy.com ’s Listening Platform. We may also use browser information, cookies and pixel tags: to determine how you arrived at www.3amtherapy.com ’s Site or www.3amtherapy.com ’s Listening Platform, to determine whether you are a return visitor, to help us improve our product and service offerings, for quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to administer and optimize our services, to deliver marketing or other materials to you on behalf of third parties and for other lawful purposes.

    Aggregate Information: We may aggregate information so that it is not Personal Information, and we may use and share such aggregated information for training and quality assurance purposes, for purposes of delivering our services, for purposes of expanding and improving our services and for other lawful purposes.

    How does www.3amtherapy.com protect your information?
    Security: Data transmissions over the Internet cannot be guaranteed to be fully and absolutely secure. Our website and our services have security measures in place designed to protect against the loss, misuse and alteration of the information under our control. Our security measures include the measures described below. Encryption and Firewalls: Chat transcripts are encrypted during transmission. All Transcripts are maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords.
    Definitions
    Cookies are pieces of information that some websites transfer to a visitor’s web browser accessing the website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving passwords, lists of potential purchases and personal preferences regarding the use of the particular website, and ensuring that the user does not see the same ad repeatedly. Encryption is the process of transforming information into unreadable text so that it is only legible to those possessing an encryption key. The process of making encrypted information readable again is referred to as decryption. Pixel tags are small graphic images that are embedded in a web page or email for purposes of tracking activity on web pages or whether a user has opened or accessed an email. A pixel tag may be set to identify on what browser and computer it was viewed, whether that browser has cookies received from a server associated with the pixel tag, and whether the web page or email with the pixel tag was forwarded or copied. Web browser is a software program that allows a user to access, retrieve and view information on the World Wide Web. Examples of browsers include Internet Explorer, FireFox, Google Chrome and Safari.
    Information that www.3amtherapy.com collects from Users requesting calls
    When you request a chat or call on www.3amtherapy.com , we collect personal information that is necessary for you to use the Service. This information is known as Personal Data and includes your name or alias and contact phone number. We also collect meta-data about the overall site, like the frequency of page views and other aggregate information. Finally, we may collect information about your computer, like your IP address and browser information. In the event that a User elects to purchase paid services, other Personal Information such as name, address and credit card payment information will be collected in order to process payment. www.3amtherapy.com may also record your IP address when submitting information in order to combat online crime or fraud.
    Information that www.3amtherapy.com collects from registered Counsellors/Therapists
    We collect information about you in a variety of ways. When you register with www.3amtherapy.com as a Counsellor/Therapist, we collect personal information that is necessary for you to use the Service. This information is known as Personal Data and includes your name, username, password, contact phone number and other information that may appear in your public profile. We also collect meta-data about the overall site, like the frequency of page views and other aggregate information. Finally, we collect information about your computer, like your IP address and browser information. www.3amtherapy.com may also record your IP address when submitting information in order to combat online crime or fraud. www.3amtherapy.com may also require Bank account details for transferring the fees payable for the services offered, Employer Identification Number or other Tax ID number such as PAN for Tax purposes depending on payments you receive for providing your services. You are responsible to keep your password secure. You can also decide not to share any Personal Data with www.3amtherapy.com by not registering with www.3amtherapy.com as a counsellor. You can also cancel your www.3amtherapy.com account.
    Social Applications
    These services allow the web site to access the data on your profile in the social networks, and to interact through your post. These services are not activated automatically, but require express authorization by the user.
    Facebook App
    This is a service managed by Facebook Inc., a company that complies with the Safe Harbor Privacy Policy Framework initiative, guaranteeing the handling of Personal Information. The service allows websites to obtain information about the User within Social Networks (for instance name and surname), as well as to interact with his/her/its account, for example by posting messages or other contents. This service becomes active only after the express consent of the user, by means of an appropriate authorization window. For further information on the use of Personal Information by Facebook Inc., please consult the following link: www.facebook.com/privacy/explanation.php. The personal data collected are: Various types of data.
    Twitter App
    Twitter App. is managed by Twitter, a company that complies with the Safe Harbor Privacy Policy Framework initiative, guaranteeing the handling of Personal Information in compliance with European security standards. The service allows websites to obtain information about the User within Social Networks (for instance name and surname), as well as to interact with his/her/its account, for example by posting messages or other contents. This service becomes active only after the express consent of the User, by means of an appropriate authorization window. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. For content that is covered by intellectual property rights, like photos and videos you specifically grant www.3amtherapy.com a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with www.3amtherapy.com (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it. When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others). You will not create more than one personal profile. If we disable your account, you will not create another one without our permission.
    Apple Trademarks
    Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
    Mobile
    We will provide any mobile services for free, but please be aware that your carrier’s normal rates and fees, such as text messaging fees, will still apply. You understand that we may not always identify paid services and communications as such.
    Child Protection
    www.3amtherapy.com complies with the Children’s Online Privacy Protection and clearly specifies that users must be at least 18 years-old, or between the ages of 13-18 years old with parental consent. If www.3amtherapy.com learns of a user who is younger than 18, or 13-18 years old without parental consent, then www.3amtherapy.com , at their sole discretion, can terminate that account.
    Consent and Changes
    As indicated above, you must accept the terms of this privacy policy to use www.3amtherapy.com . You understand and agree that www.3amtherapy.com can change the privacy policy by posting changes to this Website. Your ongoing use of www.3amtherapy.com indicates that you accept any changes to the Privacy Policy. Again, if you have questions or comments regarding this privacy policy, then please contact us at www.3amtherapy.com .

    1. PAYMENT TERMS

    1. www.3amtherapy.com may charge for the chat, audio, and/or video based counselling/ therapy sessions. Before scheduling a session/sessions, the user will have the complete information of understanding the charges of the therapist selected by him/her and will be given the option of selecting the same before proceeding with the scheduling of the session/sessions based on the availability schedule indicated by the therapist. A confirmatory email acknowledging the receipt of the payment will be sent to the user. In addition to these Terms, a User shall also be bound by the terms (if any) mentioned for specific Service(s).***
    2. The user will have to pay for each session before scheduling the session with a respective therapist.
    3. The user will be sent a confirmatory email once therapist confirms the appointment which will be treated as a final confirmation. In the event the user does not show up during the scheduled time of the session, the session shall be treated as consumed and no refund shall be provided to the user. In the event, the therapist does not show up during the scheduled time of the session, the therapist will schedule a session at an alternate time.
    4. At the time of payment checkout, applicable taxes will be collected from the user as per the terms and conditions of the Government of India.
    5. The user can make payments through any of the following available options through our online gateway platform:
    1. Internet Banking
    2. Debit/ Credit Cards
    Disclosure for payments:
    1. The User agrees and accepts that all nuances and modalities relating to making payment using Internet Banking/ Debit/Credit Cards (“Virtual Payment Mode”) shall be separately governed by arrangement(s) / terms and conditions between the User and the relevant banks. 3amtherapy shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the Virtual Payment Modes (including any fraudulent transaction).
    2. While availing any of the payment method(s) available on the Website, 3amtherapy will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction or (c) decline of such transaction for any reason.
    3. The user and the therapist agree and accept that the payment facility provided by 3amtherapy is neither banking nor financial service but a medium for receiving the payments for the services provided.
    4. 3amtherapy reserves its right to change the charges for Services, at any time, without the requirement of any prior intimation to the user. Any such change shall be binding and effective on the user.

    2. RESCHEDULING, CANCELLATIONS AND REFUNDING

    1. The user and the therapist can reschedule the confirmed session by cancelling the confirmed session at least 24 hours prior to the session and rescheduling the same at a future time and/or date.
    2. In case, of technical difficulties during or at the time of the session, 3amtherapy will check with their therapist. Please note that any technical difficulties arising due to any technical difficulty on the part of the therapist ONLY will be considered a valid reason for rescheduling. Over and above, if any other reason is found to be genuine, the appointment shall be rescheduled.
    3. On cancellation of the confirmed session by the user, no refunding will be provided to the user. The payment made towards the session which is cancelled can be used for scheduling a new session with the same or different therapist. The user will have to pay extra/less if the new therapist chosen charges more/less respectively.
    4. Please note that the charges paid by a user, are not refundable. However, in the event a user is not satisfied with the service provided by 3amtherapy, then they may send a mail to care@3amtherapy.com . 3amtherapy will review each such mail, on a case to case basis, and may refund the charges paid, if it deems fit. 3amtherapy reserves the right to take a final decision in any such matter.
    5. In the event the user decides to discontinue with the usage of 3amtherapy services, the user can write to care@3amtherapy.com requesting for the refund of the unutilized amount in the account of the user. 3amtherapy will review the email and refund the amount to the user.